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New Contributor
killingmydream
Posts: 4
Registered: ‎07-12-2013
My Device: BlackBerry Bold 9700
Accepted Solution

'BlackBerry ID Installation failed. Please try again later. (80002) ' - BlackBerry World won't work

[ Edited ]

I bought a BlackBerry Bold 9700 and downloaded Blackberry World. when it finshed downloading i opened it up and it came up with a instruction saying that 'App world requires the latest version of BlackBerry ID' two options also came up saying 'close' and 'update'.  I clicked 'Update' and a new message came up saying 'Sorry, the software update server is unavaliable. Please try again.' I click 'Retry' but nothing happens so I click 'Close', Then another message comes up saying 'BlackBerry ID Installation failed. Please try again later. (80002) ' i try again and nothing happens. Can you please help me, i don't know what's happening and this problem is distressing me. 

 

thank you

Forums Advisor III
gutijose14
Posts: 1,544
Registered: ‎07-01-2013
My Device: Blackberry Q10 (OS 10.2.1.3247)

Re: 'BlackBerry ID Installation failed. Please try again later. (80002) ' - BlackBerry World won't work

Try to be connected to a wireless network so you can install the application and synchronize information faster, and when you are connected to a wifi proceeds to download the blackberry ID.

 

Regards.

 

Kudos **Do not forget to give those people who help and advise you regarding your questions, as well give the answer like**

 

@ gutijose14


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Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: 'BlackBerry ID Installation failed. Please try again later. (80002) ' - BlackBerry World won't work


killingmydream wrote:

I bought a BlackBerry Bold 9700 and downloaded Blackberry World. when it finshed downloading i opened it up and it came up with a instruction saying that 'App world requires the latest version of BlackBerry ID' two options also came up saying 'close' and 'update'.  I clicked 'Update' and a new message came up saying 'Sorry, the software update server is unavaliable. Please try again.' I click 'Retry' but nothing happens so I click 'Close', Then another message comes up saying 'BlackBerry ID Installation failed. Please try again later. (80002) ' i try again and nothing happens. Can you please help me, i don't know what's happening and this problem is distressing me. 

 


Hi there,

 

Welcome to BlackBerry Support Forums

 

You can also try this Knowledge Base to resolve your issue with this error :

 

KB29613 : The error "BlackBerry Identity installation failed. Please try again later. (80003)" is displayed within BlackBerry App World

 

Or head over to this thread and try those suggestion :  App World latest version of Blackberry ID update

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New Contributor
killingmydream
Posts: 4
Registered: ‎07-12-2013
My Device: BlackBerry Bold 9700

Re: 'BlackBerry ID Installation failed. Please try again later. (80002) ' - BlackBerry World won't work

For Workaround 2 what does ' within the APN field, Enter Internet.' mean?

New Contributor
killingmydream
Posts: 4
Registered: ‎07-12-2013
My Device: BlackBerry Bold 9700

Re: 'BlackBerry ID Installation failed. Please try again later. (80002) ' - BlackBerry World won't work

Thank you so much, Workaround 2 helped! :Sweatdrop:

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: 'BlackBerry ID Installation failed. Please try again later. (80002) ' - BlackBerry World won't work

Hey killingmydream

You are most welcome ... Enjoy :smileyhappy:
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Visitor
godara
Posts: 1
Registered: ‎07-23-2014
My Device: 9780

Re: 'BlackBerry ID Installation failed. Please try again later. (80002) ' - BlackBerry World won't work

[ Edited ]

I bought a BlackBerry Bold 9780 and downloaded Blackberry World. when it finshed downloading i opened it up and it came up with a instruction saying that 'App world requires the latest version of BlackBerry ID' two options also came up saying 'close' and 'update'.  I clicked 'Update' and a new message came up saying 'Sorry, the software update server is unavaliable. Please try again.' I click 'Retry' but nothing happens so I click 'Close', Then another message comes up saying 'BlackBerry ID Installation failed. Please try again later. (80002) ' i try again and nothing happens. Can you please help me, i don't know what's happening and this problem is distressing me. 
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thank you