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New Contributor
GijsBraakhuis
Posts: 2
Registered: ‎07-13-2012
My Device: Blackberry Torch
My Carrier: HI

BlackBerry-ID NOT working

After having my (other) phone stolen with my BB simcard, i've got a new simcard.

When I startup my blackberry now, I cannot login on my Blackberry ID. I have an extremely simple pasword so that cannot be wrong. I've resetted it several times and still it will not accept it. Eventhough it does get accepted it on the website. But not on my phone!

 

So I have 2 questions:

1: What can I do to acces my BB? (resetting password does not work)

2: What happens if I choose to remove my BB-ID? (it says that it will remove everything. Also pictures ea?)

 

Hope you guys/girls can help me....

 

Thanks in advance!

Gijs

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Hall of Famer II
sdgardne
Posts: 47,783
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BlackBerry-ID NOT working

Hi and Welcome to the Community!

First off, please tell us the exact message it presents to you when you attempt to, on this new BB, log into your existing BB ID..."it will not accept it" has too many possibilities, rendering guesswork useless. The exact message, including all punctuation therein, will help us to help you.

Thanks and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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JSanders
Posts: 84,069
Likes: 22,862
Solutions: 5,883
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BlackBerry-ID NOT working

Try this on your BLackBerry:

(note, you MUST have the BlackBerry data plan on this SIM card you've inserted)

 

  1. Options > Device > Applications, scroll to BlackBerry AppWorld and delete it.
  2. Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.
  3. Now, using your BlackBerry browser, go to www.blackberry.com/appworld and download AppWorld again. It will update your BlackBerryID as well.
  4. Login.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes


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Contributor
ravemot1
Posts: 30
Registered: ‎07-13-2012
My Device: 8520 curve
My Carrier: vodacom

Re: BlackBerry-ID NOT working

But if it doesn't accept his password on his new number, shouldn't he just go to "setup" and click on "email settings" and just add a new account with his number? Will this work?
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JSanders
Posts: 84,069
Likes: 22,862
Solutions: 5,883
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BlackBerry-ID NOT working


ravemot1 wrote:
But if it doesn't accept his password on his new number, shouldn't he just go to "setup" and click on "email settings" and just add a new account with his number? Will this work?

I don't know of a place in the email setup to add an email with a specific phone number.

 

Let's see if this user posts back with any feedback




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
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PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code
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Contributor
Robert-
Posts: 13
Registered: ‎07-12-2012
My Device: torch 9810
My Carrier: at&t

Re: BlackBerry-ID NOT working

[ Edited ]

Wow you have my problem. I have a similar problem for 6 month anybody help me. My blackberry ID said in the Blackberry screen " Unable to sign in on your blackberry id account" i have a 8/10 attemp. On the 10 attemp the blackberry id is block account. ive tried diferent instruction but any worked. So if you have a solution to this problem please (personal info removed)@gmail.com. Thanks a lot.

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JSanders
Posts: 84,069
Likes: 22,862
Solutions: 5,883
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BlackBerry-ID NOT working

Robert, please follow the instructions above.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
GijsBraakhuis
Posts: 2
Registered: ‎07-13-2012
My Device: Blackberry Torch
My Carrier: HI

Re: BlackBerry-ID NOT working

Hey Guys!

 

Thanks for the replies! However, I cannot enter any setup or whatever.

It just says: Enter BB-ID... then: " Unable to sign in on your blackberry id account"

 

This results in a locked blackberry.

So I cannot delete my BBworld or anything else. The only choice I have is: Get the correct password (that doesn't work) or remove my ID.

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Moderator
jakoby4204
Posts: 3,210
Registered: ‎12-02-2009
My Device: .
My Carrier: .

my blackberry id isnt working and i didnt even change the...

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