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BlackBerry World

Posts: 1
Registered: ‎05-14-2013
My Device: BlackBerry Curve 9300
My Carrier: Vodafone

BlackBerry ID connection problems

My Curve 9300 is unable to connect to Blackberry ID. When I sign in I get the error "Unable to connect with BlackBerry ID", and I am unable to download any apps.


dat is working, as I am able to received enterprise email, browse the internet etc,

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Hall of Famer II
Posts: 47,304
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (, Playbook (
My Carrier: TMobile USA

Re: BlackBerry ID connection problems

Hi and Welcome to the Community!


With those error message words, I find no exact matches...are you sure that is the exact and complete error message? In any event, your searching of the public KBs may be more fruitful than mine:

Also, since you say you are on BES, you should check with your BES admins to ensure that they are not restricting this function.


Good luck and let us know!

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BlackBerry Technical Advisor (Retired)
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: BlackBerry ID connection problems

Hey Frangouli,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


Follow the steps in this KB article to resolve the issue: www.blackberry.com/btsc/KB28212


Let me know if you have any more questions.





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