09-03-2013 10:56 AM
09-03-2013 12:24 PM - edited 09-03-2013 12:24 PM
Hi and Welcome to the Community!!
Please try this sequence:
1) Remove both AppWorld and the Identity app from your BB
2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.
3) Install (on your BB) a fresh copy of AppWorld (which, as part of the install, should also install the latest version of the Identity app)
4) Do another Batt-Pull reboot
5) See if it now works.
09-04-2013 10:34 AM
09-04-2013 10:49 AM
09-04-2013 10:53 AM
Unfortunately, by providing only the code (80002) and not the exact and complete message, you limit the information available to me to help you. So I must make a bit of a guess -- hopefully this KB is close to your situation, and perhaps has a remedy to help you:
I find no KB with the code you provided, but you can of course search the public KBs just as well as I can...with of course much faster results for you to use.