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New Member
AnkieCraig
Posts: 0
Registered: ‎04-30-2013
My Device: BlackBerry Curve 9320

BlackBerry Messenger

I have a BlackBerry Curve 9320. I uninstalled my BBM because it won't send/receive bbms. When i tried to install it again at App Word or Internet Browser it gives me the following message : Cannot get new token due to device offline state. (Error Id : 40760).  Please help. Many thanks!

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: BlackBerry Messenger

Hello AnkieCraig

 

Welcome to BlackBerry Support Forums

 

 

On your Homescreen Go to Options > Device > BlackBerry ID > Are you login with your BlackBerry ID on your device ? 

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New Member
AnkieCraig
Posts: 0
Registered: ‎04-30-2013
My Device: BlackBerry Curve 9320

Re: BlackBerry Messenger

Thanks for your reply. I followed your steps but If I click on BlackBerry ID it gives another message : Unable to update BlackBerry ID account information while offline. What next?
Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: BlackBerry Messenger

Hey AnkieCraig

 

 

Thanks for this info !

 

So do you have BlackBerry Data Plan / BIS on your account from your Carrier MTN ? You must have it to use BBM and many other BlackBerry application . 

 

You can call or contact MTN to activate it on your account , it will resolve your issue.

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