04-30-2013 02:50 PM
I have a BlackBerry Curve 9320. I uninstalled my BBM because it won't send/receive bbms. When i tried to install it again at App Word or Internet Browser it gives me the following message : Cannot get new token due to device offline state. (Error Id : 40760). Please help. Many thanks!
04-30-2013 03:04 PM
Welcome to BlackBerry Support Forums
On your Homescreen Go to Options > Device > BlackBerry ID > Are you login with your BlackBerry ID on your device ?
04-30-2013 03:10 PM
04-30-2013 03:16 PM
Thanks for this info !
So do you have BlackBerry Data Plan / BIS on your account from your Carrier MTN ? You must have it to use BBM and many other BlackBerry application .
You can call or contact MTN to activate it on your account , it will resolve your issue.