Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry World

Reply
New Member
Posts: 1
Registered: ‎07-29-2013
My Device: BlackBerry Torch 9810

BlackBerry Torch 9810 - Can't access the App World shows "The data service is not operational"

Help please, I can't access my app world, it always shows "the data service is not operational" even if I'm connected to WiFi..

Hall of Famer II
Posts: 50,344
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)

Re: BlackBerry Torch 9810 - Can't access the App World shows "The data service is not operational"

Hi and Welcome to the Community!!

Please ensure that you are running the most current version of AppWorld:

1) Remove AppWorld from your BB

  • KB10040 How to view or remove installed applications on a BlackBerry smartphone
  • If it requests that you reboot the BB, do so

2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.

3) Install (on your BB) a fresh copy of AppWorld

4) Do another Batt-Pull reboot

5) See if it now works.

Cheers!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Regular Contributor
Posts: 63
Registered: ‎01-05-2013
My Device: Z10, DC, 9810, 9800, 8520, Playbook

Re: BlackBerry Torch 9810 - Can't access the App World shows "The data service is not operational"

"3) Install (on your BB) a fresh copy of AppWorld

http://blackberry.com/appworld/download "

I was just about to say this, the amount of people that have a BlackBerry but don't know about App World is wild! (not saying OP doesn't know) and I would direct them to above site.

Best of luck
Tis Jaysus!