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New Contributor
bodar77
Posts: 9
Registered: ‎05-27-2010
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Accepted Solution

Blackberry App World - Can't register

[ Edited ]

I have been trying to register with Blackberry App world since 21st of December and have heard absolutely nothing back apart from the auto replies. Is there any way of contacting Blackberry?

 

I have tried calling RIM head offices but was forwarded to someones answer machine. If someone from Blackberry reads this then my incident number is INC000022096078. Please someone help we are overdue getting our App onto Blackberry app world and some form of contact would be much appreciated.

 

Has anyone else had a similar experience?

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New Contributor
bodar77
Posts: 9
Registered: ‎05-27-2010
My Device: na
My Carrier: na

Re: Blackberry App World - Can't register

I can't believe that nobody has had this issue with Blackberry. Even with this post on the forum nobody from Blackberry has contacted me.

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New Contributor
bodar77
Posts: 9
Registered: ‎05-27-2010
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My Carrier: na

Re: Blackberry App World - Can't register

Still no reply from Blackberry. This can't be a good advert for them.

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Hall of Famer II
sdgardne
Posts: 47,304
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry App World - Can't register

Hello.

In regards to your hope that RIM will see your message -- these forums are a user-to-user support channel, not a user-to/from-RIM conduit. As such, it is unlikely that they will see what you have written. However, if you have specific and constructive ideas for them, I have heard that they accept such via email to bbsuggestions@rim.com.

Front line support for BB's is, by contract, not provided by RIM. The carriers and authorized resellers are responsible for front line formal support to end users, including AppWorld support. I suspect this is why you have had difficulty finding a way to get support direct from RIM. It is possible to bypass your carrier and seek assistance direct from RIM, but such involves fees since you are bypassing your support agreement with your carrier. The "Support and Services" tab toward the top of these forum pages provide information about that. But, if you do go through your carrier for support, they can escalate into RIM at no fee to you if they so choose to.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
bodar77
Posts: 9
Registered: ‎05-27-2010
My Device: na
My Carrier: na

Re: Blackberry App World - Can't register

Thanks for the advice. I have emailed the address you gave me on the 17th but have received nothing back as of yet. I have re-emailed Blackberry support. I agree now that Blackberry probably won't see this however it might be a warning for other perspective blackberry developers regarding projected waiting times for Blackberry App world registration.

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New Contributor
bodar77
Posts: 9
Registered: ‎05-27-2010
My Device: na
My Carrier: na

Re: Blackberry App World - Can't register

I have been contacted by Blackberry. Happy Days. hopefully my account will be active. Will post when it has.

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New Contributor
bodar77
Posts: 9
Registered: ‎05-27-2010
My Device: na
My Carrier: na

Re: Blackberry App World - Can't register

Account now approved

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Hall of Famer II
sdgardne
Posts: 47,304
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry App World - Can't register

Excellent...enjoy!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
bodar77
Posts: 9
Registered: ‎05-27-2010
My Device: na
My Carrier: na

Re: Blackberry App World - Can't register

Thanks again for your help.

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New Member
gatiru
Posts: 1
Registered: ‎01-24-2011
My Device: Not Specified

Re: Blackberry App World - Can't register

i have the same problem with ma 8520 curve

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