Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry World

Posts: 1
Registered: ‎09-10-2012
My Device: Blackberry Curve 9320
My Carrier: T-mobile, Hungary

Blackberry Curve 9320 - App Store Problems




I have a problem with my new BB. When I want to connect App World / My account i get this msg:

BBID token is expired (Error ID: 40631)


I registered first time my phone, so the problem's reason is not this.

I also used the store at home, when i registered, but when i went into the office (my theory is the phone changed between mobile providers, but now i use the provider where i buy the phone) so when i went into the office, i get this msg.


Also when I want to check Setup/BlackBerry ID Account I get this msg: Unable to update Blackberry ID account information while offline.


I try to soft reset my phone, doesn't work but when i log in my wifi network, there is absolutely no problem. Only with mobile internet.


OS version:

Mobile Provider: T-Mobile, Hungary



Thank you in advance for any help you can provide.



Please use plain text.
BlackBerry Technical Advisor (Retired)
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Blackberry Curve 9320 - App Store Problems

Hey Dormi,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


Can you send me a private message with your PIN number so I can investigate further?





Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp

Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!

Please use plain text.
New Member
Posts: 1
Registered: ‎08-27-2013
My Device: Curve 9320
My Carrier: T-Mobile Hungary

Re: Blackberry Curve 9320 - App Store Problems



Can you send me the solution you used for Dormi as I'm facing with the same problem (and my operator is the same as his)?




Please use plain text.