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New Contributor
abie123
Posts: 8
Registered: ‎12-18-2011
My Device: 9630 tour

Re: Blackberry ID installation error...

I have a 9630 tour and I am getting the same response my phone don't have wifi now hw do I go about solving this problem. And my bis goes down everytime I get the text please can someone advise thanks
Developer
Gareth
Posts: 229
Registered: ‎05-14-2008
My Device: 8520, 9700

Re: Blackberry ID installation error...

The wifi is a non-guaranteed workaround.
Essentially Research In Motion have to fix something that is not working properly.

So I would like to see them step-up and fix the issue.

Although my device that had the issue was also an 8520, the bandwidth for it is not an issue. This is a product problem.
Visitor
mercer201
Posts: 1
Registered: ‎12-19-2011
My Device: Curve 9300

Re: Blackberry ID installation error...

It may sound obvious but make sure you have enough memory on your primary storage device! That worked for me

Regular Contributor
mpofanaa
Posts: 55
Registered: ‎12-17-2011
My Device: Blackberry 8520

Re: Blackberry ID installation error...

Exaclty how much space is needed?
New Contributor
abie123
Posts: 8
Registered: ‎12-18-2011
My Device: 9630 tour

Re: Blackberry ID installation error...

Thanks got ample memory still no luck
New Contributor
abie123
Posts: 8
Registered: ‎12-18-2011
My Device: 9630 tour

Re: Blackberry ID installation error...

Thanks got ample memory still no luck 85mb on phone and 750mb on card
Regular Contributor
mpofanaa
Posts: 55
Registered: ‎12-17-2011
My Device: Blackberry 8520

Re: Blackberry ID installation error...

Yah I also have a fair amount, still nothing
New Contributor
mandy79
Posts: 3
Registered: ‎12-18-2011
My Device: blackberry 8520

Re: Blackberry ID installation error...

Go to applications in the bb protect on your phone and play with the email I'd etc, it worked for me last night after struggling with it the whole day
Regular Contributor
thysb
Posts: 65
Registered: ‎07-27-2011
My Device: 9300 Curve

Re: Blackberry ID installation error...

I agree that this is something RIM should look at - too many people having the same problem. I checked on my BB, the Blackberry Identity app takes about 786kb, for those who want to know.

Regular Contributor
mpofanaa
Posts: 55
Registered: ‎12-17-2011
My Device: Blackberry 8520

Re: Blackberry ID installation error...

What do you mean "play"?