BlackBerry World

[rootter]

Hi,

i have blackberry id locked for my blackberry torch 9800,  in this moment I don't have attempts to enter the password,  plz i need help.

thanks

[JSanders Resident Expert]

Read the solutions here:

BlackBerry ID lockout behavior 

[rootter]

hi,

thanks, i have installed the blackberry protect but sent the message: blackberry id locked, i can't use this app for my backup.

regards

[JSanders Resident Expert]

You sent that message to whom?

[rootter]

oops sorry, regards!

[rootter]

dont start my blackberry ID,  for change the password but the mail message doesn't reach to the inbox.

=(, other way for this issue?

[JSanders Resident Expert]

You have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.

Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.
Good luck.

[rootter]

I remember the password, but i dont know happened with my account, in website (blackberry) locked this account, but in local page for ISP network (movistar) this password login and start my edit mails account.

regards

[JSanders Resident Expert]

Can you login at www.blackberry.com/blackberryid  ?

[rootter]

yeah, the solution was restore all my blackberry OS.

regards

thanks