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New Member
TStreet83
Posts: 3
Registered: ‎11-01-2010
My Device: Blackberry Torch
My Carrier: Orange
Accepted Solution

Blackberry ID login - Password and Securtiy answer both forgotten

I have forgotten both my Blackberry ID login password and the answer to the security question and cannot find any way to reset both on the support pages.

 

Can anyone please suggest a solution?

 

Thanks

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New Contributor
mmandy85
Posts: 2
Registered: ‎10-31-2010
My Device: Not Specified

Re: Blackberry ID login - Password and Securtiy answer both forgotten

I did the exact same thing..it sucks. I was told that you have to go back to the email that was sent to you from donotreply@blackberry.com there's a link on there for deleting your profile. Once you do that just upload it all over again. :smileysad: hope it works for you as well
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New Member
veenbean02
Posts: 1
Registered: ‎11-05-2010
My Device: BlackBerry Curve 3G Smartphone
My Carrier: Sprint

Re: Blackberry ID login - Password and Securtiy answer both forgotten

What if you no longer have that email.  Then what can you do to reset it or delete that accout? 

 

And if you have Sprint for a carrier is there a way to buy apps and have it billed to your cellphone bill instead of having to use paypal?

 

New BlackBerry User

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New Member
TStreet83
Posts: 3
Registered: ‎11-01-2010
My Device: Blackberry Torch
My Carrier: Orange

Re: Blackberry ID login - Password and Securtiy answer both forgotten

[ Edited ]
 
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New Member
TStreet83
Posts: 3
Registered: ‎11-01-2010
My Device: Blackberry Torch
My Carrier: Orange

Re: Blackberry ID login - Password and Securtiy answer both forgotten

Thank you - I still had the donotreply email saved and managed to delete the old profile and start again.

I do not know what I would have done if I hadnt kept the email though!!:smileyvery-happy:

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New Contributor
mmandy85
Posts: 2
Registered: ‎10-31-2010
My Device: Not Specified

Re: Blackberry ID login - Password and Securtiy answer both forgotten

Ha I know right! Me neither. Hope it works for you. :smileywink:
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New Member
Anne_Gaelle
Posts: 1
Registered: ‎11-15-2010
My Device: 9700

Re: Blackberry ID login - Password and Securtiy answer both forgotten

Hi!

I do not have that email anymore. What solution is provided for that case ? :smileysad:

I can't update or download apps anymore juste because I can't remember both l password and Securtiy answer. There isn't even a "reset your password" link

Can somebody help me please ?

Thanks in advance

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New Contributor
skinnjes
Posts: 2
Registered: ‎11-15-2010
My Device: Blackberry Bold 9700

Re: Blackberry ID login - Password and Securtiy answer both forgotten

I tried to delete Blackberry Apps, and it came back that "this file can not be deleted." I messaged Vodafone who said the situation was handled by Blackberry.

I am tearing my hair out.

It is only Blackberry Apps I can't log on to. Everything else is working fine. It tells me my security question answer is wrong, if it is it is by accident.

I can't change my password because I can't answer my security question.

I registered in good faith, and I am now paying a monthly fee to Vodafone for a service I can only half use.

Please someone sort this mess out for me.

Thank you.

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New Contributor
skinnjes
Posts: 2
Registered: ‎11-15-2010
My Device: Blackberry Bold 9700

Re: Blackberry ID login - Password and Securtiy answer both forgotten

I tried again this morning to delete my ID registration, and it worked, even though last evening I tried it three times and it didn't.

I have  now reinstalled my ID and all seems fine.

I have saved the email message with the delete link on it to my saved maessages file.

 

Phew!

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New Member
principe59
Posts: 1
Registered: ‎01-20-2011
My Device: 9520

Re: Blackberry ID login - Password and Securtiy answer both forgotten

Sorry, how can I delete an ID Registration? No answer above was helpful ...

 

I forgot security phrase and I haven't saved that bull**bleep** email and I can nowhere read an instruction to drop my Blackbery ID

 

 

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