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New Member
channywiltshire
Posts: 1
Registered: ‎04-17-2011
My Device: orange blackberry
My Carrier: orange

Re: Blackberry ID login - Password and Securtiy answer both forgotten

hiya  i have the same problem as you i carnt remeber my password or security question answer  and i havnt saved the email that confirmed my password and stuff so if you find a solution will you let me know asap please thank :smileyhappy:

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New Contributor
manofice
Posts: 4
Registered: ‎09-29-2010
My Device: Not Specified

Re: Blackberry ID login - Password and Securtiy answer both forgotten

forgot password and login security question. Called RIM and was transfered all around the world to get the answer of "you must find the orginal email to delete your account, and then resign up, if you don't have it tough"....

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New Contributor
Leomas
Posts: 3
Registered: ‎03-30-2011
My Device: What?
My Carrier: T-Mobile

Re: Blackberry ID login - Password and Securtiy answer both forgotten

That was the feeling I was getting from the comments on the forum. I didn't bother chasing this with RIM because of past experience. All it means is I will continue to use it for email etc but I will not be able to spend money on loading up new apps. Guess that isn't so bad when you think about it. The only bit that hacks me off is that I can't update the software already on it so I suppose when ti finally crashes and dies because of a software issue I can think about buying something else instead.

Such a shame that RIM went all 'community' on us as while it was still the Owners Lounge you had genuine RIM support rather than 3rd hand best guesses. Some of the people do seem to know what they are talking about but there is a clear disconnect now between RIM and their non-corporate users.

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New Contributor
manofice
Posts: 4
Registered: ‎09-29-2010
My Device: Not Specified

Re: Blackberry ID login - Password and Securtiy answer both forgotten

I can't believe RIM doesn't have the ability to reset the passwords. To the poster above me, I would suggest just creating a gmail account and use it strictly for appworld login.

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New Member
Channy100
Posts: 1
Registered: ‎04-22-2011
My Device: Curve 8900
My Carrier: Rogers

Re: Blackberry ID login - Password and Securtiy answer both forgotten

I had the same problem, and no longer had this email message.  I read that I had to create a new Blackberry ID.  I created a new one through my device instead of online, and once the new ID was created with the new email address, it recognized all of my apps I had with my old ID.  I still have all the apps I had before, didn't lose anything.

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Visitor
texas_sunshine
Posts: 1
Registered: ‎05-11-2011
My Device: Storm
My Carrier: Verizon

Re: Blackberry ID login - Password and Securtiy answer both forgotten

I had the same problem, except I know I was answering the question correctly when I tried to recover my password.  After spending hours on these forums, I gave up and used an old email address to set up a new blackberry id.  It looks like everything is working fine now. I've been able to update all of my existing apps.

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New Member
moiracheng78
Posts: 2
Registered: ‎05-28-2011
My Device: Curve
My Carrier: Vodafone

Re: Blackberry ID login - Password and Securtiy answer both forgotten

Everyone - I had the exact same issue - forgot my Blackberry ID and forgot my security question answer.

I found the answer which worked for me. It was only introduced 24/05/2011 as RIM downgraded the requirement to enable users to reset their password  even if they forgot their security question and answer. 

Open this link: https://blackberryid.blackberry.com/bbid/valpasswordreset?css=YmJpZGNzc19kZWY%3D&locale=ZW4%3D&key=C...

 

It will take you to a screen where you can reset your password straight away with just your email address. After you've done this, login to Blackberry ID, and you can then reset your secret question/answer by going to 'My Account' if you wish to.

 

Hope this helps others. 

 

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New Member
moiracheng78
Posts: 2
Registered: ‎05-28-2011
My Device: Curve
My Carrier: Vodafone

Re: Blackberry ID login - Password and Securtiy answer both forgotten

Try this now - you can reset it post 24/05/11 - press reset my password and it shouldn't ask you for the security question answer.

https://blackberryid.blackberry.com/bbid/valpasswordreset?css=YmJpZGNzc19kZWY%3D&locale=ZW4%3D&key=C...
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JSanders
Posts: 82,513
Likes: 22,616
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry ID login - Password and Securtiy answer both forgotten

This is good to know. I'll be interested to hear from others who have succeeded using it.




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Elite II
BillJ
Posts: 8,453
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Blackberry ID login - Password and Securtiy answer both forgotten

This is GREAT news.

Thanks for sharing it with us. :smileyhappy:

- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



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