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New Contributor
Gaiaza
Posts: 2
Registered: ‎04-09-2013
My Device: Blackberry Z10

Blackberry ID password reset problem

Hi,

 

All worked fine for the past 2 days but now my ID password does not seem to be working anymore?

I changed from a Torch to a Z10 over this past weekend but now my blackberry ID does not want to log in and says that my password is incorrect.

I tried resetting my password from my phone.  It gives a message of 'Recovering secret question and answer' but goes directly goes to a message that says 'The value you have entered is invalid. Please try again.' without asking me to answer the question. 

I have received the reset password mail, of which the link does not work.

I have also tried the reset password option on the website (https://blackberryid.blackberry.com/bbid/recoverpassword) and on my phone, which then gave me a message stating 'Enter a valid BlackBerry ID username'. 

 

The ID worked until yesterday.

 

Please can someone help.

Thank you.

New Contributor
Gaiaza
Posts: 2
Registered: ‎04-09-2013
My Device: Blackberry Z10

Re: Blackberry ID password reset problem

I am now also getting the following message everytime I go into the app world 'There is a issue with Blackberry World. Blackberry world must close.'