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New Member
FrancisSuman
Posts: 1
Registered: ‎01-09-2014
My Device: Z10

Blackberry ID password reset

[ Edited ]

Would it be possible to send the password reset email for {REMOVED} as the user has forgotten the password and the password recovery question/answer.

 

Mod Edit: Removed personal information to comply with Community Guidelines and Terms and Conditions of Use.

Developer
josuefunes
Posts: 1,061
Registered: ‎06-11-2013
My Device: Bold 9700, 9790, 9900, Curve 8520, 9360, Blackberry Z10 | iPhone 5S

Re: Blackberry ID password reset

Hi and Welcome to the Community!

Please see this "sticky" post for helpful information concerning your BBID situation:

Hopefully, this information will be of use to you. Given your situation, I suspect you cannot get past this without human intervention (which is discussed in that post)...all of the automated recovery methods require either the correct security question response or that the BBID already have been validated, which is the step you are actually now on. Hence, I doubt that the automated recovery methods will work for you.

Cheers, and Good Luck!

 

 

VIA | Hall of Famer II

http://supportforums.blackberry.com/t5/BlackBerry-Curve/BBID-User-authentication-required/m-p/273104...

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