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New Contributor
CC_1994
Posts: 4
Registered: ‎05-17-2012
My Device: Curve - 9300
My Carrier: Vodafone
Accepted Solution

Blackberry Protect App problem

Ive downloaded the Blackberry Protect App to my Blackberry Curve 9300 and when i try to sign into it to enable it all that comes up is "The Blackberry ID service is temporarily unavailable"

I am connected to the net yet this still comes up. Any help would be greatly apreciated.

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New Contributor
CC_1994
Posts: 4
Registered: ‎05-17-2012
My Device: Curve - 9300
My Carrier: Vodafone

Re: Blackberry Protect App problem

Could this be because i do not have the Blackberry internet pack?

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Hall of Famer II
sdgardne
Posts: 48,285
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Protect App problem

Hi and Welcome to the Community!

 

Yes, that is definitely the reason. BB Protect is a part of the enhanced services you receive when you sign up for a BB-level data plan. Without that, many of the functions on your BB will not work...see this for reference:

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
CC_1994
Posts: 4
Registered: ‎05-17-2012
My Device: Curve - 9300
My Carrier: Vodafone

Re: Blackberry Protect App problem

Thanks so much for the quick and helpful responce

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Hall of Famer II
sdgardne
Posts: 48,285
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry Protect App problem

You are most welcome! In all honestly, a BB without a BB-level data plan is not worth having, IMHO. But, enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
dfbaumgardner
Posts: 2
Registered: ‎06-06-2012
My Device: Blackberry 9800 Torch
My Carrier: STC

Re: Blackberry Protect App problem

Where as if you do havde the data plan (as I do) you get the same error but pay for the data plan.

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New Contributor
CC_1994
Posts: 4
Registered: ‎05-17-2012
My Device: Curve - 9300
My Carrier: Vodafone

Re: Blackberry Protect App problem

I had the data plan before and when it ran out I noticed that a lot of apps such as MSN stopped working. Now I have it again everything works and so does BBProtect
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New Contributor
Balachandar
Posts: 2
Registered: ‎07-07-2012
My Device: Curve 9360
My Carrier: Vodafone

Re: Blackberry Protect App problem

My BB Protect application always shows "Verifying BlackBerry ID". How can i solve this issue. Pls help. I have already subscribed to BB services. i'm receiving mails & able to browse.

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New Contributor
joansia
Posts: 3
Registered: ‎10-22-2012
My Device: Bold 9790
My Carrier: Celcom

Re: Blackberry Protect App problem

mine says my wireless service does not include blackberry protect, which is weird as it works fine all the while until 2 days ago. i have data plan and the emails are working fine. i just don't get why the sudden troubleshoot issue...

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New Member
fannyjune
Posts: 1
Registered: ‎10-22-2012
My Device: blackberry curve 9320
My Carrier: student

Re: Blackberry Protect App problem

I have the same problem than Joansia except than me it doesn't work after the update of blackberry software! All my other aps are fine, and I have data plan.
Help please it's' kind of annoying. :smileyfrustrated:
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