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New Member
dkemball82
Posts: 2
Registered: ‎10-07-2011
My Device: Curve 3500
My Carrier: MTS

Blackberry id won't update (80002)

 

When entering blackberry appworld i get an message stating that app world requires the latest version of blackberry ID. After selecting update the update runs to 100% and then returns the error "the software upgrade was interrupted. please try again". after selecting close i get the following error; "Blackberry identity installation failed. please try again later. (80002). Have already tried al 3 workarounds on error (80003), but no luck. Any help?"

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BlackBerry Technical Advisor (Retired)
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Blackberry id won't update (80002)

Hi dkemball82,

 

What workarounds have you tried already regarding this?  What version of BlackBerry App World™ do you currently have installed?

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

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Regular Contributor
Sonic63
Posts: 81
Registered: ‎10-21-2012
My Device: playbook, storm, curve
My Carrier: T-Mobile

Re: Blackberry id won't update (80002)

I am also getting this error message. 

 

The phone is a storm 9530 and has the latest OS installed and the latest version of app world.

 

 

Andrew

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BlackBerry Technical Advisor (Retired)
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Blackberry id won't update (80002)

Just to confirm, did you try the workarounds located in the following article?

 

KB29613 - The error "BlackBerry Identity installation failed. Please try again later. (80003)" is di...

 

Thanks

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

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Regular Contributor
Sonic63
Posts: 81
Registered: ‎10-21-2012
My Device: playbook, storm, curve
My Carrier: T-Mobile

Re: Blackberry id won't update (80002)

I have tried that, also tried downgrading app world and have also reinstalled the OS.

 

 

The current error message just says the software update server is not available.   and then says failure to download blackberry I'D.

 

My phone does not have wifi.

 

Andrew

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New Contributor
irishsgd
Posts: 3
Registered: ‎03-06-2012
My Device: Playbook
My Carrier: T-Mobile

Re: Blackberry id won't update (80002)

Having same trouble with Bold 9700.  I've done everything I can with the phone, including reset to factory settings.  I can access AppWorld online, but from my phone, I continue to encounter error (80002).  Help please.

 

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New Member
Asharbty
Posts: 1
Registered: ‎12-11-2012
My Device: 9900
My Carrier: batelco

Re: Blackberry id won't update (80002)

problem Error 80002 " The sotware upgrade was interrputed. please try again "

 

hellow, my phone is 9900, i updated my phone to 7.1 bundle 2061, latest versian of app world which is 4.0.063 something like that

 

i would really really appriciate if you would help me or anyone that can help me 

 

these are all the steps i tried still it did not work 

 

1. tried removing battries

2. tried using wifi also 

3. tried changing date/time to atomatic

4. tried going to APN, and enabling it and typing Internet 

5. tried resending the address book 

6. tried creating new blackberry it didn't work since it didn't let me log off the old one, and when ever i try to enter new ID blackberry id it says, email already used even though there is no where i'm signed in ... 

7. again and again removed battries still it didn't work 

8. tried reinstalling App world 

9. tried finding blackberry id and delete it in the application management, i couldn't find it 

 

i've done all this yet nothing seems to work :smileyfrustrated: what the hell is wrong with the app world, it keeps telling me software upgrade was intrupted 

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New Member
geoffreygreen
Posts: 1
Registered: ‎05-02-2013
My Device: 9810
My Carrier: MTN

Re: Blackberry id won't update (80002)

Hi, Did you manage to get a solution to your problem? I have exactly the same issues.

Geoff Green

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New Contributor
dera20005
Posts: 4
Registered: ‎08-17-2013
My Device: us-blackberry 9810
My Carrier: 5 year

Re: Blackberry id won't update (80002)

When I updated my blackberry 9810 ,it say blackberry I'd fail/80002\what can I do ?to installed blackberry I'd? Please help me!
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New Contributor
dera20005
Posts: 4
Registered: ‎08-17-2013
My Device: us-blackberry 9810
My Carrier: 5 year

Re: Blackberry id won't update (80002)

 
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