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New Contributor
naroize
Posts: 2
Registered: ‎01-04-2014
My Device: curve 9380
My Carrier: idea

Blackberry is Charging incorrectly

Whenever I try to buy an app from Appworld, I am twice charged by Blackberry.

Once the amount that is rightfully deducted, that is the price of the app.

Twice, incorrectly charged, INR 107.59

EVERY TIME A PURCHASE IS MADE THE SECOND WRONGLY CUT AMOUNT IS THE SAME.

My bank also sent me the message saying it was deducted from "INFO.VIN*BLACKBERRY"

I have tried with two different debit cards, and the problem is same.

Please help, asap.
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Hall of Famer II
sdgardne
Posts: 47,737
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry is Charging incorrectly

Hi and Welcome to the Community!

 

You can attempt to seek refund via this URL:

Otherwise, ring up your mobile service provider and request escalation to BlackBerry for this issue.

 

Good luck!


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New Contributor
naroize
Posts: 2
Registered: ‎01-04-2014
My Device: curve 9380
My Carrier: idea

Re: Blackberry is Charging incorrectly

I have filled up the form and subitted the information. Thank You for taking time to reply. I hope they solve the issue, as I only recieve the mail for the purchased item, where as the extra money that gets cut from the Blackberry is notified only through sms from my respective bank.

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