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New Contributor
Posts: 6
Registered: ‎12-09-2012
My Device: 9780 Bold
My Carrier: Kanada

Blackberry messenger upgrade

Hi everyone! I wanna upgrade my BBM but I'm afraid that it will disappear.can you please tell me if there is a possibility that I will lose all the contacts and the icon will be lost? My phone details are:

BlackBerry® 9780
smartphone (3G, Wi-Fi)
v6.0.0.285, (Bundle 863, Platform
3G Bands 1,2,5,6
Cryptographic Kernel v3.8.6.5
Branding Version:
Micro Edition Configuration: CLDC-1.1
Micro Edition Profile: MIDP-2.1
Micro Edition JTWI Version: 1.0
Micro Edition Media Version: 1.1
Micro Edition PIM Version: 1.0
Micro Edition File Version: 1.0
Micro Edition Bluetooth Version: 1.1
Micro Edition Location Version: 1.0.1
Micro Edition Security and Trust Services (APDU) Version: 1.0
WLAN Version:
Copyright © 1997-2010
Research In Motion Limited.
All rights reserved.

Thank you beforehand!
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Guru I
Posts: 18,401
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: Blackberry messenger upgrade

you can install BBM7 on your device. If you lose your contacts, you can always check these two links :


I have found the troubleshooting guide published by RIM about lost contacts in BBM7 :


to reinstall BBM 6.2, read ahead:





But my advise is to wait for a week before doing the upgrade.

The search box on top-right of this page is your true friend, and the public Knowledge Base too:
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New Contributor
Posts: 6
Registered: ‎12-09-2012
My Device: 9780 Bold
My Carrier: Kanada

Re: Blackberry messenger upgrade

Xandrex, thank you very much for your answer. I think I will wait for a week:smileyhappy:
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