10-19-2013 10:43 PM
10-20-2013 12:10 AM
Hi and Welcome to the Community!
My old blackberry 9900 suddenly dead, cannot power on.
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
When I go to blackberry protect website, my old phone is not listed. What should I do to get my data back ?
If it's gone from BB Protect, then it's gone...from time to time the question has come up where folks want BB to restore their files to the BB Protect servers...every time that comes up, the answer is the same...no.
Hence, your recourse is if you took any additional local backups, as is recommended given how BB Protect does not actually back up everything. You can find more detailed instructions via the link in my auto-sig on this post.
Good luck and let us know!