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New Contributor
rmjones101
Posts: 7
Registered: ‎04-01-2009
My Device: Not Specified
Accepted Solution

Can't Purchase Apps, System Error while processing

[ Edited ]

I posted this problem earlier however while checking on my previous thread via my Storm, my fat thumb accidentally clicked on the Solution Button, making it appear to have been solved.

 

Here's a summary of what is happening...

 

When selecting Purchase on an app in App World, and after entering the correct login information, App World successfully authenticates with PayPal.  Then a popup window appears saying "Determining Details", about 7-10 seconds later a new popup comes up stating "System Error.  Please Try Again Later.  Error ID: 10800."  And the transaction never completes.

 

  • Downloading Free apps has no problems.
  • I verified my PayPal account has funds and can successfully use PayPal with other online stores.
  • Intentionally plugging incorrect login information brings up an Invalid Name/Password message.  So it's not my login information.
  • I'm using a Storm on Verizon.  Another person with an AT&T Bold has the same issue.
  • Uninstalling App World and re-installing didn't help.
  • I've upgraded to v1.0.0.27, and problem is still there.
  • I changed my login password (somebody recommended it, didn't think it would work). Logging in with new PW didn't help. 
  • Looking up the PayPal API error code 10800 produced "Invalid Data - Your request is too long. Check URLs and other long strings."  However I'm not 100% certain the returned code is the PayPal API.  It could be an error code returned by the device's OS.


I would REALLY like help to resolve this issue.

 

Message Edited by rmjones101 on 04-02-2009 04:27 AM
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New Contributor
rmjones101
Posts: 7
Registered: ‎04-01-2009
My Device: Not Specified

Re: Can't Purchase Apps, System Error while processing

Any chance of getting a response from RIM or the Devs on this?

 

I contacted PayPal about the issue, and I received this response....

 

Thank you for contacting PayPal.

Upon reviewing, we have found an error with the new BlackBerry App
World. I have added your PayPal account to a service ticket that our
tech team is working on.

If you have any further questions, please feel free to contact us again.

 

 That's nice to hear from PayPal, but it'd be nice to have some verification from RIM that it's being addressed at their end.

 


 

 

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New Contributor
solidx
Posts: 3
Registered: ‎04-02-2009
My Device: Not Specified

Re: Can't Purchase Apps, System Error while processing

and im having the exact same problem, and ive tried everything he has... nothing seems to work :smileysad:

 

and im on the blackberry bold 900

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New Contributor
rmjones101
Posts: 7
Registered: ‎04-01-2009
My Device: Not Specified

Re: Can't Purchase Apps, System Error while processing

App World v1.0.0.28 fixed this problem for me. YAY! :smileyvery-happy:

 

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