Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry World

Reply
Contributor
robertot5
Posts: 21
Registered: ‎06-07-2013
My Device: Blackberry Playbook & Blackberry Curve 9320

Can't buy apps with Visa Electron or PayPal

Hi,

I am really angry with the fact that I can't buy any app from AppWorld on my PlayBook with either Visa Electron or PayPal.

 

For example I want to buy Tapatalk for PlayBook, I log in my BB ID account, select VISA, enter all the details and when I select Save I get "There is a problem with your credit card authorization (Error Id :12000)

 

 

If I choose to pay with PayPal I get "No credit card on file. Add a credit card or PayPal balance at https://www.paypal.com." with no error code.

I buy using my paypal since like 2004 on ebay, amazon with no problem, actually I just did a small payment just for checking and it worked, using Playbook's browser.

 

Same thing happens on my 9320 Curve, I tried 2 VISA Electron cards, none works and same thing happens with PayPal.

 

I only managed to buy an app on my Curve using a friend's Master Card, so I think either VISA Electron is not supported or there is a problem with BB World.

Please use plain text.
Developer
Teaboy1748
Posts: 1,108
Registered: ‎03-24-2011
My Device: Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: Can't buy apps with Visa Electron or PayPal

Please use plain text.
Contributor
robertot5
Posts: 21
Registered: ‎06-07-2013
My Device: Blackberry Playbook & Blackberry Curve 9320

Re: Can't buy apps with Visa Electron or PayPal

According to that table, USD is the currency supported for my country, I have USD in PayPal as currency, though it does not work.
Please use plain text.
Developer
Teaboy1748
Posts: 1,108
Registered: ‎03-24-2011
My Device: Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: Can't buy apps with Visa Electron or PayPal

It says resolution is..
Use an alternate source of payment to associate to the BlackBerry device. For more information on supported payment types, see KB25368.

http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB28978&sliceId=2&cm...

Please use plain text.
Contributor
robertot5
Posts: 21
Registered: ‎06-07-2013
My Device: Blackberry Playbook & Blackberry Curve 9320

Re: Can't buy apps with Visa Electron or PayPal

Yes, that sends me to PayPal, wich also does not work.
Please use plain text.
Developer
Teaboy1748
Posts: 1,108
Registered: ‎03-24-2011
My Device: Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: Can't buy apps with Visa Electron or PayPal

Are you able to use carrier billing??
other than that i am not sure what else their is you can try.
Maybe some other users are able to help you.
Please use plain text.
Contributor
robertot5
Posts: 21
Registered: ‎06-07-2013
My Device: Blackberry Playbook & Blackberry Curve 9320

Re: Can't buy apps with Visa Electron or PayPal

No, we don't have that option here.

This is extremely frustrating, I just tried now with a MasterCard, the one I used to buy an app on my Curve and I get the same error "There is a problem with your credit card authorization (Error Id :12000)" on my PlayBook.

My playbook is absolutely useless if cannot buy a simple app.
Please use plain text.
Developer
Teaboy1748
Posts: 1,108
Registered: ‎03-24-2011
My Device: Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: Can't buy apps with Visa Electron or PayPal

Is both your Phone & Playbook tablet up to date on the OS??
http://us.blackberry.com/support/tablets/playbook/software-updates.html
Please use plain text.
Contributor
robertot5
Posts: 21
Registered: ‎06-07-2013
My Device: Blackberry Playbook & Blackberry Curve 9320

Re: Can't buy apps with Visa Electron or PayPal

PlayBook is 2.1.0.1526
Curve 9320 7.1.0 bundle 2039
Please use plain text.
Developer
Teaboy1748
Posts: 1,108
Registered: ‎03-24-2011
My Device: Z30//Q10/ Z10 / 9900 / PlayBook / 9700 / 8900
My Carrier: ATT

Re: Can't buy apps with Visa Electron or PayPal

When you enter your Address information.

Make sure you are entering same address as billing address

If its all correct and still unable to purchase.

 

I think you will have to contact Blackberry Support on this issue.

BlackBerry Customer Support Center
1-877-255-2377 (North America Toll Free)
0808 100 7466 (Toll Free UK Only)
+44 1753 558400 (Outside UK)
1-519-888-6181 (Worldwide)
Tweet @BlackBerryHelp
help@blackberry.com

Please use plain text.