02-26-2010 12:31 PM - edited 02-26-2010 12:34 PM
02-26-2010 04:31 PM
I suggest the following steps:
1) Register HRT
2) Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you should check first with your company to see if they have put any restrictions in place (yes, they can). Next, you should check with your carrier to find out if you no longer have an adequate data plan from them to enable access to AppWorld and other data services for apps you've installed.
Good luck and let us know!
02-26-2010 04:59 PM
Hi, thanks for the reply. I am stuck on:
2) Resend Service Books
I have no idea how to do this or what it means! my email works fine & the link on here seems to just talk about setting up a new email!?? confused>
please help laymans terms pls.
02-26-2010 05:38 PM
Well, I'm not at all sure how you got, from that KB, the need to create a new email configuration for your BB. The steps to resend your Service Books are clearly laid out in the KB. Can you tell me exactly where in the KB you are getting stuck?
02-27-2010 03:12 AM
Hi, i clicked onto KB15402, it says:'
On the BlackBerry smartphone Home screen, click the E-mail Settings icon. If you are running BlackBerry Device Software version 4.5 or later, the E-mail Settings icon may be located in the Setup folder.
ive no idea hw to get to the smartphone homescreen!
02-27-2010 12:07 PM
Ummm...ok...well...the "smartphone homescreen" would be the basic screen on your BB...the one with all of the icons to do stuff...like Messages, Calendar, Contacts, etc. Somewhere on your BB will be an Email Setup or Settings icon...it may be in the Settings folder (icon), or it may be elsewhere -- you have full control to have moved icons around, so there's no way for anyone who does not have your BB in their hands to be positive where your email settings icon is...perhaps this will help:
Let us know.
02-27-2010 01:50 PM
Hi, the only icon that seems relevant is one that says 'Mobile email settings' when i click on it, it take sme into vodafone live and a screen that says 'add my existing email account to my Blackberry (R) device'
email address & password
my email is already set up & working from my work server, I don't use a password for it, It's just on there.
Sorry if i'm being dim but I am a complete novice when it comes to Blackberrys.!
02-27-2010 03:00 PM
Strange...then I've absolutely no idea how your BB is configured. Hence, I suggest you contact your service provider for formal assistance.