02-01-2013 11:09 AM
I purchased the angry birds game. It worked for a few hours and has now disappeared from my world. The app doesn't appear as installed or uninstalled. I have the confirmation email that it was paid for, and it did work in the first place so I am completely lost where to go from here. Any ideas?
02-02-2013 02:01 PM
Hi and Welcome to the Community!
I suggest that you clear the AppWorld application cache:
1. Open App World
2. Go to My World
3. Follow one (and only one!) of these steps:
3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T
3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (
3c. For newer (e,g., OS6 and 7) BB's, see this KB:
4. AppWorld should close.
5. If your BB locks after issuing the cache clear, perform a battery pull reboot
6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).
If step (4) does not happen as listed, then the clear cache did not work.
Hopefully it'll work for you! Good luck and let us know!