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New Contributor
cprinsloo69
Posts: 7
Registered: ‎05-21-2012
My Device: Blackberry Bold 9790

Can't open app world

Hi!  Hope someone can help me fix this problem.  I can't open the app world application on my Bold 9780.  I've deleted the app, downloaded it from start again - but still won't open.  Any suggestions?  Everything else is working fine! 

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JSanders
Posts: 83,138
Likes: 22,709
Solutions: 5,848
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't open app world

What DOES happen?

  • Do you get an error message?
  • Does the BlackBerry freeze up?




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New Contributor
cprinsloo69
Posts: 7
Registered: ‎05-21-2012
My Device: Blackberry Bold 9790

Re: Can't open app world

Nothing happens!  It's as if you haven't  clicked on the app's icon at all.

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JSanders
Posts: 83,138
Likes: 22,709
Solutions: 5,848
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't open app world

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

 

After rebooted, try AppWorld again.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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New Contributor
cprinsloo69
Posts: 7
Registered: ‎05-21-2012
My Device: Blackberry Bold 9790

Re: Can't open app world

Done that!  I also deleted app world and downloaded it again. Still nothing.

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JSanders
Posts: 83,138
Likes: 22,709
Solutions: 5,848
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't open app world

Oh, you didn't say you had.

 

Here's what I'd recommend.

 

Delete AppWorld at Options > Device > Applications.

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.

Reinstall Appworld from your BlackBerry browser at www.blackberry.com/appworld

 

EVEN if this is a repeat of what you've already done, do it again.

 

DO you have a BlackBerry Data Plan on this device?

Are you connected to WiFi while trying to open AW? Or not?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code
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New Contributor
cprinsloo69
Posts: 7
Registered: ‎05-21-2012
My Device: Blackberry Bold 9790

Re: Can't open app world

Done it again, followed all your steps and still not working. Yes, there is a active data plan and app worlde worked fine about a week ago. It doesn't matter whether it is connected through wifi or Vodacom, the results are the same. We tried both ways.
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JSanders
Posts: 83,138
Likes: 22,709
Solutions: 5,848
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't open app world

Do me a favor... on a PC, please go to the AppWorld portal and see if you can login there with your BlackberryID.

 

https://blackberryid.blackberry.com/bbid/login




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
cprinsloo69
Posts: 7
Registered: ‎05-21-2012
My Device: Blackberry Bold 9790

Re: Can't open app world

Yes, logged in without any problems.  I saw that the email haven't been verified, although the app worlde worked perfect last week; did the verification and rebooted the phone again.  App world worked fine then on the phone, but requested the id update which have to be done over wifi.  Did the id update,  device restarted and now I'm back were I started - once again there is nothing  happening when clicking on app world.

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JSanders
Posts: 83,138
Likes: 22,709
Solutions: 5,848
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Can't open app world

Who's your mobile service provider?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.