BlackBerry World

[cprinsloo69]

Hi!  Hope someone can help me fix this problem.  I can't open the app world application on my Bold 9780.  I've deleted the app, downloaded it from start again - but still won't open.  Any suggestions?  Everything else is working fine! 

[JSanders Resident Expert]

What DOES happen?

• Do you get an error message?
• Does the BlackBerry freeze up?

[cprinsloo69]

Nothing happens!  It's as if you haven't  clicked on the app's icon at all.

[JSanders Resident Expert]

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

After rebooted, try AppWorld again.

[cprinsloo69]

Done that!  I also deleted app world and downloaded it again. Still nothing.

[JSanders Resident Expert]

Oh, you didn't say you had.

Here's what I'd recommend.

Delete AppWorld at Options > Device > Applications.

Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot.

Reinstall Appworld from your BlackBerry browser at www.blackberry.com/appworld

EVEN if this is a repeat of what you've already done, do it again.

DO you have a BlackBerry Data Plan on this device?

Are you connected to WiFi while trying to open AW? Or not?

[cprinsloo69]

Done it again, followed all your steps and still not working. Yes, there is a active data plan and app worlde worked fine about a week ago. It doesn't matter whether it is connected through wifi or Vodacom, the results are the same. We tried both ways.

[JSanders Resident Expert]

Do me a favor... on a PC, please go to the AppWorld portal and see if you can login there with your BlackberryID.

https://blackberryid.blackberry.com/bbid/login

[cprinsloo69]

Yes, logged in without any problems.  I saw that the email haven't been verified, although the app worlde worked perfect last week; did the verification and rebooted the phone again.  App world worked fine then on the phone, but requested the id update which have to be done over wifi.  Did the id update,  device restarted and now I'm back were I started - once again there is nothing  happening when clicking on app world.

[JSanders Resident Expert]

Who's your mobile service provider?