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BlackBerry World

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Chiddy431
Posts: 2
Registered: ‎10-16-2013
My Device: Bold 9790
My Carrier: T Mobile through Utility Warehouse

Cannot Download Apps

I cannot download apps from Appsworld

 

I get an error about not having enalbled cookies

 

If I want to download Apps liek Blackberry Protect

There is a thread that suggests going into Browser then MENU then reset Cach/Browser but when I GET TO MY BROSWER THEN MENU I HAVE

 

DEVICES

BBM

APPS

SOFTWARE

SUPPORT

WHERE TO BUY

BUSINESS

 

 

How do I get cookies enabled if I cannnot find Menus then enable coikies

 

 

Thank you so much for your help

 

Amber

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BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Cannot Download Apps

Hi Chiddy431,

 

Welcome to the support community!
This link should help you find your browser options to enable cookies. http://docs.blackberry.com/en/smartphone_users/deliverables/42481/1072866.jsp
This KB article may also be helpful. "When attempting to update the BlackBerry App World storefront via the BlackBerry Browser the following error is displayed. "Sorry your session has expired. Please close all of your browser windows and then return to the welcome page to start again"" http://blackberry.com/btsc/KB32113

If that doesn't resolve the issue, can you please provide the full text of the error message you are receiving? Are you able to try downloading using the BlackBerry World application instead of your BlackBerry smartphone browser?

 

Cheers,


-FS


 


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