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navkaran
Posts: 1
Registered: ‎11-07-2012
My Device: 9900
My Carrier: VODAFONE INDIA

Cannot send BBM messages but I can receive them

 

HI there, All of a sudden I cannot use bbm. I can sometime receive messages but I cannot send them .

 

The messages do have a check mark but no D or R to tell me that they are delivered of read.

I have rebooted my BB umpteen times and took out the battery, I've even deleted and reinstalled the BBM.

 

Still no luck. :smileysad: I am using a Bold 9900 on Vodafone India

 

Could someone let me know what is going on?

 

Thanks, 

Bagga

 

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Hall of Famer II
sdgardne
Posts: 48,285
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Cannot send BBM messages but I can receive them

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
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