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New Contributor
ldcarter
Posts: 4
Registered: ‎05-08-2013
My Device: BlackBerry Z30
Accepted Solution

Could not find payment token for user

I am getting this message frequently in App World on my Z10 when purchasing Apps or content through BlackBerry World. At present I cannot purchase Apps or content on my Z10.

 

It also follows with a Error Code 11000.

 

Here's what  I have completed to date:

 

- Checked my details for my BlackBerry ID are up to date

- Checked and re-entered my payment details within settings (Credit Card Payment Selected)

- Checked for any updates to App World and Z10 Software Updates

- Rebooted my device

 

Strange thing is I use the same BlackBerry ID and payment details on my PlayBook and can purchase Apps and content fine which leads me to believe it could be something on my Z10.

 

Any other users experiencing this or have a work around?

 

Cheers

 

Lee

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Retired
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Could not find payment token for user

Hey ldcarter,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Follow the steps in this KB article to resolve the issue: www.blackberry.com/btsc/KB28192

 

Let me know if you have any more questions.

 

Cheers.

 

 

 


-ViciousFerret


 


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New Contributor
ldcarter
Posts: 4
Registered: ‎05-08-2013
My Device: BlackBerry Z30

Re: Could not find payment token for user

Hi ViciousFerret,

 

Thanks for the reply!

 

I looked at the KB article and whilst it was useful did not seem to fix my specific issue.  But, whilst I wasn't using PayPal as a payment method I decided to setup PayPal with the same Credit Card details and it is now working and I can purchase Apps and content :smileyhappy:

 

Cheers

 

Lee

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New Contributor
pohlipit
Posts: 5
Registered: ‎10-07-2011
My Device: BB9700

Re: Could not find payment token for user

Hi,

The KB article mentions that its a previously reported issue but no timeframe for resolution.

I simply can't make any payment transaction from the BB World. Neither using any credit card or Paypal. I am always getting Error 11000. There must be something wrong with the application for sure.

Any help?

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