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New Contributor
jsg3
Posts: 5
Registered: ‎07-18-2013
My Device: blackberry 9360
My Carrier: Etisalat

Deleting and recreating App world ID

Hi- I have a 9603- i am currently locked out of my app world and have forgotten the answer to my password question. Everytime i try and reset- it asks me my question then locks me out for 15 minutes so I am stuck in a loop.

 

From looking in the forums, i think i need to delete my appworld ID and start a new one with a different email (?).  I do not have the original email which has a link to delete the current ID.  When i click into Appworld it shows my current username and asks me for a password.

 

How do i delete this ID and start over- assuming this is the only thing I can do.

 

Thanks

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New Contributor
jsg3
Posts: 5
Registered: ‎07-18-2013
My Device: blackberry 9360
My Carrier: Etisalat

Re: Deleting and recreating App world ID

i meant i have a 9360
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Contributor
sun00108
Posts: 39
Registered: ‎06-13-2013
My Device: 8830
My Carrier: iiberry

Re: Deleting and recreating App world ID

Why don`t you create an e-mail again?
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New Contributor
jsg3
Posts: 5
Registered: ‎07-18-2013
My Device: blackberry 9360
My Carrier: Etisalat

Re: Deleting and recreating App world ID

How do I do that? It's not an option when I try going into app world on my blackberry
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Hall of Famer II
sdgardne
Posts: 48,288
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Deleting and recreating App world ID

Hello!

Start first with these please:

  • KB28685 How to reset the BlackBerry ID password using the password recovery question
  • KB32111 "The link is no longer valid." is encountered when attempting to reset a BlackBerry ID password
  • KB26361 How to change or reset the BlackBerry ID password
  • KB28111 Unable to reset BlackBerry ID password when using a BlackBerry hosted email address
  • KB28232 BlackBerry ID reset email is not being delivered to the associated mailbox

If you have forgotten your BB ID credentials AND have non-BB access (e.g., Outlook, webmail, etc.) to the email account that is currently configured to your BB ID account, then those instructions should allow you to recover access to your BB ID account.


However, if you do not have access to that email account, then your challenge is much greater, and you have a choice to make depending on your circumstances:

  1. If you have no AppWorld records that you require to retain (e.g., purchase records for apps), then simply abandon the BB ID and create a new one. To do so, however, does require a device WIPE:
    • KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone
  2. But, if you do have AppWorld records that you must keep, then you require human intervention. To receive that, you must ring up your mobile service provider and convince them to escalate your case up to BlackBerry. Further, you must convince BlackBerry to provide you with a solution -- which likely will either be resetting your current BB ID so that you can again access it or having you create a new BBID and they will manually move your purchase records over. Note that I have no idea if they will be willing to do this, but there is no other way that I know of to retain your prior AppWorld purchase records.

Good luck!


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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
jsg3
Posts: 5
Registered: ‎07-18-2013
My Device: blackberry 9360
My Carrier: Etisalat

Re: Deleting and recreating App world ID

Hi- thanks very much. The first 5 links I have gone through before and unless I'm missing something none of them allow me to recover my pass word if I don't remember the recovery question. On app world it just says go to the website which has no option for me to get the password reset without remembering the question answer- I type it once and it locks me out for 15 minutes. Just seem to be going I circles. It is a non bb email that I do have access too
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Hall of Famer II
sdgardne
Posts: 48,288
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Deleting and recreating App world ID


jsg3 wrote:
unless I'm missing something none of them allow me to recover my pass word if I don't remember the recovery question.

Sorry, but you indeed are missing something...within KB26361 is a portion that allows you to generate a password reset email sent to the already-registered email address, without needing to use the recovery question (unless the BBID account has never been properly confirmed). The section of the KB you need is the section that includes the use of "CAPTCHA characters".

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
jsg3
Posts: 5
Registered: ‎07-18-2013
My Device: blackberry 9360
My Carrier: Etisalat

Re: Deleting and recreating App world ID

Ok thanks a lot. From following that section of the KB, it will take me to the password recovery question once I've typed in my I'd and the captcha characters- it must be that my account is not properly confirmed (point 3) ) - this is the part that gets me stuck. Would appreciate any further pointers- thanks


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Hall of Famer II
sdgardne
Posts: 48,288
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Deleting and recreating App world ID

If you click through, from KB26361 to KB34137 ("For instructions on confirming the BlackBerry ID account"), that has the instructions for confirming your BBID. But, you can't follow that completely since you can't log in. What you have to do is find, in your email, the original request for confirmation email from BlackBerry (as noted in KB34137) and use it to now confirm your BB ID.

 

If you cannot do that (e.g., you deleted the email and do not have an archive to retrieve it from), then you fall out of the first half of my post 5 above, down to the second have (the choice you have to make).

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.