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Contributor
Suresh3211
Posts: 20
Registered: ‎06-11-2010
My Device: BB Q 10 SQN 100-3
My Carrier: VODAFONE
Accepted Solution

Desktop Software 7.1 ...Cannot install WIN 8...

I have rrecently purcashed Q10 SQN 100-3. I have downloaded Desktop Software 7.1 but cannot install it.

Error message is as follows:

"""Error 1723...There is a problem with this Window Installer pakage. A DLL required for this install to complete could not be run. Contact your support personnel or pakage vendor.

Action : Repair RIM Usb Driver NT. 07D231B6-7904-4970-8822-BF..."""

Please suggest action..Thanks and Regards...

Suresh Khaire, Architect
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Hall of Famer II
sdgardne
Posts: 48,285
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Desktop Software 7.1 ...Cannot install WIN 8...

Hi and Welcome to the Community!

There are several issues here...

1) You have a Q10, but posted in the legacy BBWorld section of this site...

2) You have a Q10, and are trying to use the legacy Desktop Software, which is not compatible (LINK is used for BB10 devices)

Between these, the error message you are receiving may well be totally irrelevant.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Contributor
Suresh3211
Posts: 20
Registered: ‎06-11-2010
My Device: BB Q 10 SQN 100-3
My Carrier: VODAFONE

Re: Desktop Software 7.1 ...Cannot install WIN 8...

Dear sdgardne,

Thanks...I am trying to install  LINK ( Desktop Software 7.1 ) on my WIN8 desktop...The LINK ( Desktop Software 7.1 ) is installed smoothly on my WIN7 ...The ERROR is for installing LINK ( Desktop Software 7.1 ) on my WIN8 ..Any solution?..Regards..

Suresh Khaire, Architect
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Hall of Famer II
sdgardne
Posts: 48,285
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Desktop Software 7.1 ...Cannot install WIN 8...

Still, a conflict...LINK <> Desktop Software 7.1. It is one or the other, not both.

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
Suresh3211
Posts: 20
Registered: ‎06-11-2010
My Device: BB Q 10 SQN 100-3
My Carrier: VODAFONE

Re: Desktop Software 7.1 ..Cannot install WIN 8...

Dear sdgardne, The app BlackBerry Link v.1.1.1.32 (windows OS) is duly installed on my OS WIN8 desktop PC. There is no issue now.

Thanks and Regards..

Suresh Khaire, Architect
Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,285
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Desktop Software 7.1 ..Cannot install WIN 8...

Excellent. I'm glad you were able to find the correct stuff.

You are most welcome, and good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.