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cron912
Posts: 3
Registered: ‎07-02-2009
My Device: Not Specified

Device Replaced Under Warranty - Can't Get (Some) Apps to Work

[ Edited ]

My Storm was recently replaced under warranty. After installing AppWorld and attempting to log in, I got a message saying that all device PIN changes had been used, but this is only my second device. I can install apps, but for any that I'd purchased previously that require an activation code, the code has not been updated to work for the replacement device. Can I get previously purchased apps to work on my replacement device?

 

Thanks.

 

PS I have already tried to contact BlackBerry Technical Support, selecting 'BlackBerry App World - Billing/Payment' as the component, but in says that the PIN for my device (I tried the PIN for both devices) isn't valid, so I can't submit it.

Message Edited by cron912 on 07-21-2009 10:26 PM
Message Edited by cron912 on 07-21-2009 10:26 PM
JSanders
Posts: 86,430
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Device Replaced Under Warranty - Can't Get (Some) Apps to Work

contact storefrontmanager@rim.com




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New Contributor
cron912
Posts: 3
Registered: ‎07-02-2009
My Device: Not Specified

Frustrated

Ok, I have tried everything I know to try.

 

I went https://www.blackberry.com/CSOHelp/index.do?ft=generic, selected 'AppWorld - General', which apparently just creates a new thread in the 'Downloaded Applications for BlackBerry Devices' forum. Response in that thread says to go to the same form and select 'AppWorld - Billing/Payment'. I do so, put in the PIN for my device, and it says to enter a valid PIN, so I can't even submit it! I tried the PIN for both the original and replacement devices.

 

Also, a week ago today, I sent an email to storefrontmanager@rim.com as JSanders suggested above. This morning I sent a second email, finally getting a response back that that email address is for vendor support only.

 

What do I need to do the get my PIN reset for AppWorld?

 

Thanks.

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sdgardne
Posts: 48,755
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Frustrated

Hi there!

 

Please check your PM's on this site -- there is a specific process to follow, but it cannot be posted on this site.

 

Thanks!


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