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New Contributor
aminau
Posts: 4
Registered: ‎01-05-2012
My Device: Torch 9850

Error 12000 Can't register credit card

I'm trying to make purchases in the App world and tried to register 3 different credit cards but getting error message 12000 and that my card can't be registered. All 3 cards are working cos I make internet purchases with them. Please what should I do?
Retired
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Error 12000 Can't register credit card

Hey aminau,

Welcome to the BlackBerry Support Community Forums.

 

Are you attemptiong to use an American Express Credit card? If yes, Please have a look at the following article the covers the following error "There is a problem with your credit card authorization. (Error Id: 12000)"
http://btsc.webapps.blackberry.com/btsc/KB28978

 

 

Thanks.

-HB

 

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New Contributor
kevin_mcca
Posts: 2
Registered: ‎01-15-2012
My Device: Curve 8520 & PlayBook

Re: Error 12000 Can't register credit card

I have the same problem! The same error id and no I'm not using American Express. PLEASE HELP!!

PS: I'm from Honduras
New Contributor
aminau
Posts: 4
Registered: ‎01-05-2012
My Device: Torch 9850

Re: Error 12000 Can't register credit card

No its a Mastercard and visa
New Member
Amr-Ezzat
Posts: 1
Registered: ‎01-17-2012
My Device: Torch 9800, Playbook 16GB

Re: Error 12000 Can't register credit card

My credit card was working before the last app world update but now I'm having the same problem using the same credit card (Visa) and I even tried 2 different cards but no luck.

New Contributor
aminau
Posts: 4
Registered: ‎01-05-2012
My Device: Torch 9850

Re: Error 12000 Can't register credit card

So what is the solution please?
Contributor
htilaar
Posts: 17
Registered: ‎12-06-2011
My Device: 9860 bridged w/ Playbook

Re: Error 12000 Can't register credit card

Having the same problem and KB28978 seems not to be the solution

Any other fix?

New Member
omar_alsayed1979
Posts: 1
Registered: ‎02-15-2012
My Device: 9900

Re: Error 12000 Can't register credit card

Plz I have the same thinks . I have master card it give me . Your credit card not authized .can help plz
New Contributor
ahmedayyad
Posts: 2
Registered: ‎03-11-2012
My Device: Torch 9800 and PlayBook

Re: Error 12000 Can't register credit card

I have the same problem and I am using Visa. Any clue on the solution.

New Member
dphlux
Posts: 1
Registered: ‎05-10-2012
My Device: Bold 9780

Re: Error 12000 Can't register credit card

Hey, am having same problem, just paid for RepliGo pdf Reader Online with my visa card and app world isn't accepting my card. I also use my mastercard same issue. Any help please. Thanks