08-01-2011 05:42 PM
Same here; I reported this issue to RIM via @blackberryhelp 2 weeks ago on Twitter after the issue arose post instsalling app world 22.214.171.124 - they responded & asked for more info but no resolution. Yesterday I landed in Dubai and the App World on my Playbook reverted to USD automatically and I was able to make a purchase again (with no setting changes on Paypal or otherwise). I'm totally perplexed now!!
08-03-2011 02:04 AM
Hi All - I've finally tracked down the issue with @Blackberryhelp & the online FAQ on App World. It seems from Blackberry App World FAQ that "Prices in the catalog will appear in the local or default currency, based on your home carrier." Thus - if you connect through a carrier in South Africa and they've set their default currency to ZAR; then you will see the App World's prices in ZAR. If you travel to the US and you connect to a carrier that has set their default currency to USD then you will see the App World's prices in USD. I've personally tested this by logging on to different wifi servers mirrored in ZA; US & UK and the App World's prices changed from ZAR to USD to UK upon each change! @Blackberryhelp pointed me to speak to my local carrier in South Africa. Good luck to all my fellow South African BB peeps as I know how unresponsive local carriers can be!! :-(
08-03-2011 02:16 AM
08-06-2011 11:38 PM
08-13-2011 12:34 PM
I have the exact same issue on my BB 9700 .
This thread is like 2 months old and no solution. I'm sorry this is pretty pathetic. I'm now buying from Crackberry Appstore .
08-16-2011 04:45 PM
Well, I finally found the following in the Blackberry support pages Knowledgebase:
Error Id 9300 appears when making a purchase in BlackBerry App World Article ID: KB25369 Type: Support Content Last Modified: 08-04-2011 PrintEmail Document Bookmark Product(s) Affected: BlackBerry App World™ for BlackBerry® smartphones Overview When attempting to make a purchase in BlackBerry App World™ storefront, you receive the following error: There was a problem connecting to the payment system. Your transaction has not been processed. Please try again later. (Error Id: 9300) Environment BlackBerry App World™ storefront Cause The current payment method selected in BlackBerry App World is not supported in the country that you are attempting to make a purchase from. Resolution Refer to KB25368 for a list of supported payment types in your country. Workaround If the credit card you are attempting to use is not supported in your country, but PayPal® is supported, add the credit card as a form of payment in a PayPal account, set the preferred currency for PayPal in the country of purchase as specified in KB25368 and use this to complete the purchase.
My country is Chile and we use CLP.
From the following table, my PayPal account must be set to CLP (Chilean Pesos) desired currency
(anybody else also thinks this is stupid? AppWorld was working ok until a month or so in my devices and suddenly we cannot buy a single paid application.. AppWorld v 2.4.1.)
Hope this clarifies things a bit as I have been searching around forever for a solution and nobody, either in my company (BES connection here) nor my carrier have been able to give me a satisfactory answer.
08-16-2011 08:53 PM
08-21-2011 07:12 AM
Hi, I had the same problem, Error 9300, while trying to pay for an app. I had registered my PayPal account for the purchase. PayPal charges me in US$.
PayPal charges my bank in US$. I am in India and the app was priced in Rupees.
The BB help document:
gave the correct advice.
I changed my payment option in my BB appworld to my credit card which currency is Rupees and tried again. This time, it was done in a few seconds. So, for me the BB KB25369 advice worked.
However, there was one hitch before this: when I tried to pay from within the running trial version of the app, there was an error (some other kind of error, "cannot be displayed", no idea what that error was.) But, when I paid from the app from within MyWorld, (where the options "Purchase" "Review" Screenshot" are shown) it worked immediately.