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Hall of Famer II
sdgardne
Posts: 48,564
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Error installing Apps on my Z10 from BB World


umar2762 wrote:

No luck at all ..... the problem still persists. :No:


Unfortunately, the problem persists as a matter between your device and your mobile service providers network and/or the BB infrastructure that provides this service. Unfortunately further, no one here has any access to those systems to diagnose why it's not working correctly for you. Only your carrier and BB have such access, and your sole channel to reach both of them is via your carriers support group...only they can see their systems, and only they can formally escalate cases up to BlackBerry that need such. I recommend you try again, but insist that they provide you the services you pay them for.

 

Good luck!


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New Contributor
umar2762
Posts: 6
Registered: ‎02-28-2014
My Device: z10 STL100-1

Re: Error installing Apps on my Z10 from BB World

I contacted my service provider and although they haven't been able to figure out the reason for this error yet, they have given me a temporary solution that is working for me. 

 

Step 1 : Hard restart the Z10 by taking out the battery

 

Step 2 : Upon retatring do not enter the password for activating the SIM card

 

Step 3 : Connect to a wifi

 

Step 4 : Download and install apps from BlackBerry World

 

Step 5 : Now enter the password for the SIM card and connect to the mobile network

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New Member
sagamore
Posts: 1
Registered: ‎05-03-2014
My Device: p'9982

Re: Error installing Apps on my Z10 from BB World

Got the same problem on P'9982 just after receiving the software update to 10.2.1.2102. Before it. everything worked perfect. Wipe didn't help, bbworld refresh didn't help, network registration didn't help.

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New Member
vicky4144
Posts: 1
Registered: ‎09-24-2014
My Device: z10

Re: Error installing Apps on my Z10 from BB World

HIIIIIIIII............I HAVE SEEN UR PROB....SAME PROBLEM IS HAPPENING WID MY Z 10...........ITS SHOWING ERROR WID RED BAR...............DID U GET ANY SOLUTION OF THAT????

 

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