I was able to fix my phone with the help of Blackberry support.
1. update the desktop software
2. back up data from phone
3. download the newest version of OS6 to the computer
4. close desktop software then run the OS6 .exe
5. open desktop software plug in phone to computer and pull the battery.
6. choose the option to install local (downloaded OS6) version
7. note that the 'recommended' option is not the local option -both work but the local option is faster.
8. replace the battery quickly as soon as you see the installation progress bars.
9. after installation is complete, remove from computer and navigate the browser to app world and download it
10. open app world and update BBM software
11. download any 'app' that was not working before and enjoy (in my case 'wikitude' 'tumblr' 'ubersocial' 'foursquare' 'wordpress' 'twee tcaster' and 'BellTV')
lastly, go back to the desktop software and get your data back
Took about an hour+ 112mb downloaded for desktop software and 189mb downloaded for OS6...all this so I could use the wikitude app (it was worth it)
Blackberry Bold 9780
Bell Canada
Blackberry's number is 877-255-2377 but if you call your carrier and have them transfer you; you wont have to pay for your Blackberry ticket/case #
Bell Canada was helpful and RIM was helpful
