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New Contributor
Dhrumanm
Posts: 3
Registered: ‎12-23-2012
My Device: Blackberry Bold 3

Error stating "Enter a blackberry Id associated with this smartphone."

When i log in with my correct Blackberry Id and Password, my device i.e Blackberry Bold 3 comes up with an error saying "Enter a blackberry Id associated with this smartphone."
What should i do to access my Blackberry Id on my smartphone?

Please reply

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: Error stating "Enter a blackberry Id associated with this smartphone."

Hi Dhrumanm

 

 

Welcome to BlackBerry Support Forums

 

Is it a use device or a new one ? You had to enter the correct Username associated with that device.please go through this Knowledge base :

 

KB28429 : "Please enter the username associated with this smartphone" appears when logging into BlackBerry App World with a BlackBerry ID using a BlackBerry 7 smartphone

 

If you fail to enter the correct Username then you had to create a new BlackBerry ID.So please try to recall the correct username and the password that you had set during your Initial setup.

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New Contributor
Dhrumanm
Posts: 3
Registered: ‎12-23-2012
My Device: Blackberry Bold 3

Re: Error stating "Enter a blackberry Id associated with this smartphone."

It is a used device! I tried out logging in with 2 blackberry ids and that too with correct password! But it still shows the same error! What can i do if i dont remember my initial username on this device?
Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: Error stating "Enter a blackberry Id associated with this smartphone."

Hi Dhrumanm

 

 

              Any BlackBerry smartphone can have only one BlackBerry ID associated at a time .So please follow the steps and create a new BlackBerry ID of your Own on that device .

 

KB26694 : How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone.

 

 

Let us know if you feel any problem.

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Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.