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New Contributor
logikus
Posts: 2
Registered: ‎03-23-2013
My Device: Z10 STL100-2
My Carrier: T-Mobile Germany

Files are not correctly named and only 1kb in size - Music Downloads

[ Edited ]

I have encountered a different problem. I bought a music album on my Z10, and when i download it, the files are not correctly named and only 1kb in size.

No error is given when downloading, but when i open it, the phone switches to the music player and clains the file does not exist. When i look on the sdcard, there are files which contain something like this:

 

<html><head><title>Object moved</title></head><body>
<h2>Object moved to <a href="http://media.geo.7digital.com/media/error.aspx?errorCode=2001&amp;errorMsg=The%2btrack%2b'8638556'%2...">here</a>.</h2>
</body></html>

Is there any way how I can deal with this problem?

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New Contributor
logikus
Posts: 2
Registered: ‎03-23-2013
My Device: Z10 STL100-2
My Carrier: T-Mobile Germany

Re: Files are not correctly named and only 1kb in size - Music Downloads

Ok, does anyone from support read here? I bought this album on 23rd of March. Emails to the appworldsupport email adress from the confirmation email give me just the information back that "direct support is unavailable through this address" I would really like to finally listen to my music... As i paid for it. It still does not download... Is there any email address i can contact for this issue?
Please use plain text.