07-18-2013 10:13 AM
Hi I think I know the answer to this question but...
I've got a user who when they were given their Blackberry created a Blackberry ID but never activated the account. They were still able to use the account to buy apps up until a few weeks ago. Since then they have been unable to access Blackberry World or update any of their apps.
I am unable to locate the activation email, and none of the reset tools on the Blackberry website will allow me to reactivate the account. I've spoken to my carrier and they have suggested that we ask on the forum and see if anyone knows away to reset the password.
I think the answer is going to be to create a new ID but this will lose all the apps the user has purchased.
Does anyone have any ideas???
07-18-2013 11:40 AM
Hi and Welcome to the Community!
Start first with these please:
If you have forgotten your BB ID credentials AND have non-BB access (e.g., Outlook, webmail, etc.) to the email account that is currently configured to your BB ID account, then those instructions should allow you to recover access to your BB ID account.
However, if you do not have access to that email account, then your challenge is much greater, and you have a choice to make depending on your circumstances: