03-10-2013 06:34 PM
03-10-2013 07:14 PM
Hi and Welcome to the Community!
Sorry, but you're going to need to clarify..."closed the phone down"??? Exactly what is that, please? Depending on what that is, you may already have forced a reboot.
But, that concerns me more...you say she loses stuff...a reboot should never cause that, and doing so would indicate to me much greater problems. I do hope she is practicing good backup procedures...for I fear she is headed for disaster and total data loss if not...you can find procedures for that in my auto-sig on this post.
So, anyway, I actually do recommend a reboot...into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see if the theme got installed...if so, remove it. If not, attempt to reboot into normal mode and see how things are.
Good luck and let us know!