03-06-2012 02:41 PM
Hi - can anyone advise? My daughter downloaded a theme from App World, and it's completely frozen her phone. Even if I take the battery out, it comes back on a the same page completely frozen, I can't do anything with it. Any advice? Thanks
Solved! Go to Solution.
03-06-2012 04:41 PM
Start her BlackBerry in SafeMode.
Article ID: KB17877 How to start a BlackBerry smartphone in Safe Mode http://www.blackberry.com/btsc/KB17877
03-07-2012 07:13 AM
You are very welcome.