10-07-2013 07:50 AM
I have lost my password for my black berry world and to my black berry protect i tryed to to reset my password but i forget my security Qestion is there anyway some one can help me i got all my emails from when i registered and email reports from stuff i bought from the app world??
10-07-2013 02:03 PM
Welcome to BlackBerry Support Forums
You have to remember either your BBID password or the security question , otherwise you are struck !
If you forgot both then first you should callyour Carrier Vodacom to know if they can help you in resetting your BlackBerry ID password Or login to your email account that you used for BlackBerry ID , search your Inbox and find the original email which was send for BlackBerry ID confirmation , you can delete your BlackBerry ID from there which will allow you to use the same email or username for your BlackBerry ID .
If all above fails then as last option you have to Create a new BlackBerry ID , for help refer to this Knowledge Base Article :
KB26694 : How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone
Please note, while doing so you'll loose access to all of your paid apps that you bought from BlackBerry world .