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New Contributor
silkkat50
Posts: 4
Registered: ‎04-07-2009
My Device: Not Specified

Help please! Paid for, not recieved!!

I just downloaded my first paid for game on app world, have previously downloaded several free items from there. I paid and just as i was finished paying my battery went too low for radio/internet use, and now i cant find the game anywhere.. Iv paid for it as iv recieved an invoice but no game.. Cant find anywhere to email anyone at app world so am at a loss.. Any help would be majorly appreciated!! Kat x
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New Contributor
silkkat50
Posts: 4
Registered: ‎04-07-2009
My Device: Not Specified

Re: Help please! Paid for, not recieved!!

All my apps.. all the free ones, are in My World by the way...
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JSanders
Posts: 84,511
Likes: 22,918
Solutions: 5,894
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Help please! Paid for, not recieved!!

Have you clicked on the link in AppWorld to "MyWorld"?




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JSanders
Posts: 84,511
Likes: 22,918
Solutions: 5,894
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Help please! Paid for, not recieved!!


silkkat50 wrote:
All my apps.. all the free ones, are in My World by the way...

ah, just as I was asking that question.

 

Did you say your PayPal had been deducted?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
silkkat50
Posts: 4
Registered: ‎04-07-2009
My Device: Not Specified

Re: Help please! Paid for, not recieved!!

Yes iv done that, it takes me to my world where i can see all my downloads except for that one that i paid for. Yes my paypal has been deducted. Iv recieved a reciept. x
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JSanders
Posts: 84,511
Likes: 22,918
Solutions: 5,894
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Help please! Paid for, not recieved!!

So, if you go back to that game in AppWorld, is there is a contact button at the bottom of the screen as there is for most?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
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BlackBerry Technical Advisor (Retired)
CerealBypass
Posts: 616
Registered: ‎03-25-2009
My Device: BlackBerry Curve 9360
My Carrier: Bell

Re: Help please! Paid for, not recieved!!

I have PM'd silkkat50 to get the order confirmation number. This might be useful in getting to the bottom of this.

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