03-24-2013 07:18 PM
Need help with blackberry id on 9860. I changed my email address and password online to reset it. Now I cannot access apps or update features as it just keeps locking me out. Not sure how to correct this or change it on my phone, I went to options, then device typed in the new info still nothing. Need some advice as it's been this way for a while not able to access apps etc or download. It's frustrating can someone advice please. T Thank you
03-25-2013 06:39 AM
Welcome to BlackBerry Support Forums
Why did you Change your Username or email and password , are you having any issue with it ? Did you upadate your email in BlackBerry ID website ?
If you still remember your old BlackBerry ID and password then try this Knowledge Base to Change or Update your BlackBerry ID username :
KB28060 : How to change or update a BlackBerry ID username on the BlackBerry ID website
Try it and let us know if you recieve the same error or any error message.