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BlackBerry World

New Member
Posts: 1
Registered: ‎03-24-2013
My Device: 9860

Help with blackberry I.d. on my phone

Need help with blackberry id on 9860. I changed my email address and password online to reset it. Now I cannot access apps or update features as it just keeps locking me out. Not sure how to correct this or change it on my phone, I went to options, then device typed in the new info still nothing. Need some advice as it's been this way for a while not able to access apps etc or download. It's frustrating can someone advice please. T:Helpsmilie:  Thank you

Elite II
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: Help with blackberry I.d. on my phone

Hi jspooner


Welcome to BlackBerry Support Forums


Why did you Change your Username or email and password , are you having any issue with it ? Did you upadate your email in BlackBerry ID website ?


If you still remember your old BlackBerry ID and password then try this Knowledge Base to Change or Update your BlackBerry ID username :


KB28060How to change or update a BlackBerry ID username on the BlackBerry ID website


Try it and let us know if you recieve the same error or any error message.



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