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New Member
llamagoat
Posts: 16
Registered: ‎10-16-2012
My Device: 9870
My Carrier: Vodafone

Help with photo studio pro app purchase

Hi purchased the photostudio pro app , but when the device restarted it was nowhere to be seen when i search on app world for it there is no button to re-download and in my app world it shows up as unistalled, but again no option to re-install

 

Please help, how can i get my money bqck from these rob dogs

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Hall of Famer II
sdgardne
Posts: 48,068
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Help with photo studio pro app purchase

Hello!

I suggest that you clear the AppWorld application cache:

1. Open App World

2. Go to My World

3. Follow one (and only one!) of these steps:


3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T

3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (

3c. For newer (e,g., OS6 and 7) BB's, see this KB:

    • KB24714 How to clear the BlackBerry App World cache

4. AppWorld should close.

5. If your BB locks after issuing the cache clear, perform a battery pull reboot

6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).

If step (4) does not happen as listed, then the clear cache did not work.

As for refund request, you seek that via your formal support channels, which always begin with your mobile service provider, who can escalate cases into RIM at no cost to the end user.

 

Good luck and let us know!


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