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I purchases a few applications but after playing around with them, they just aren't what i'm looking for (they were personal finance apps).. I would like to get a refund on the app (its already deleted from the handheld) but when I email the vendor they say since I bought it from App World that I need to go through RIM.. Can anyone help lead me in the right direction on where to go? Thanks!
From the Support section in the FAQs (section 9), you can get refunds only in very specific situations:
Can customers request a refund after they purchase an application? BlackBerry App World generally does not offer refunds to consumers. However, for those jurisdictions where the RIM merchant of record is obliged to provide a refund, the refund may be processed by RIM.
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This is just ONE MORE reason I cannot wait for my contract to be up so I can DUMP this stupid blackberry and it's software! You have no idea how an app will work on your phone until it's downloaded - then you are STUCK.
Hi. Ignoring the official AppWorld policy, I contacted Blackberry Technical Support directly on two occasions - after purchasing bad apps and no replies from vendor support. In both cases they issued a prompt refund in full.
