08-19-2013 03:59 PM
Hi and Welcome to the Community!
Start first with these please:
If you have forgotten your BB ID credentials AND have non-BB access (e.g., Outlook, webmail, etc.) to the email account that is currently configured to your BB ID account, then those instructions should allow you to recover access to your BB ID account, even without the password or recovery question (please read them all carefully to find the section that applies to you).
As a last automated resort, and only if you have the original email you received when you originally created your BBID (it cannot be regenerated), then it should contain a link to actually now destroy your BBID. Then, you create a new BBID, but using the exact same credentials (username, email address), and it is supposed to relink all of your prior BBWorld records (purchases, downloads) and allow you to continue on.
However, if you do not have access to that email account, or if you never properly validated your BBID account, then your challenge is much greater, and you have a choice to make depending on your circumstances:
11-13-2013 10:38 PM
02-26-2014 01:01 PM
02-26-2014 03:26 PM
Hello my name is courtney and I need help with my blackberry.
I have forgotten my password and have forgetten my recovery Id and cannot get bbm on because I need blackberry Id. How do I access bbm and fix my blackberry id
You do as is already recommended in this thread...scroll up to post 1, read and try what it discusses, and report back with specific results. 99.99999% of all cases are dealt with in post 1 above, including what I surmise from your post, as well as if the automated methods fail and you need human-based support.