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Hall of Famer II
sdgardne
Posts: 48,790
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

How to regain access to your BBID

Hi and Welcome to the Community!

Start first with these please:

  • KB28685 How to reset the BlackBerry ID password using the password recovery question
  • KB24157 BlackBerry ID lockout behavior
  • KB32111 "The link is no longer valid." is encountered when attempting to reset a BlackBerry ID password
  • KB26361 How to change or reset the BlackBerry ID password
  • KB28111 Unable to reset BlackBerry ID password when using a BlackBerry hosted email address
  • KB28232 BlackBerry ID reset email is not being delivered to the associated mailbox

If you have forgotten your BB ID credentials AND have non-BB access (e.g., Outlook, webmail, etc.) to the email account that is currently configured to your BB ID account, then those instructions should allow you to recover access to your BB ID account, even without the password or recovery question (please read them all carefully to find the section that applies to you).

As a last automated resort, and only if you have the original email you received when you originally created your BBID (it cannot be regenerated), then it should contain a link to actually now destroy your BBID. Then, you create a new BBID, but using the exact same credentials (username, email address), and it is supposed to relink all of your prior BBWorld records (purchases, downloads) and allow you to continue on.



However, if you do not have access to that email account, or if you never properly validated your BBID account, then your challenge is much greater, and you have a choice to make depending on your circumstances:

  1. If you have no AppWorld records, BBM Contacts, etc. that you require to retain (e.g., purchase records for apps), then simply abandon the BB ID and create a new one. To do so, however, does require a device WIPE:
    • KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone
  2. But, if you do have AppWorld records, BBM Contacts, etc. that you must keep, then you require human intervention. To receive that, you must ring up your mobile service provider and convince them to escalate your case up to BlackBerry. Further, you must convince BlackBerry to provide you with a solution -- which likely will either be resetting your current BB ID so that you can again access it or having you create a new BBID and they will manually move your purchase records over. Note that I have no idea if they will be willing to do this, but there is no other way that I know of to retain your prior AppWorld purchase records.

Good luck!!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Developer
ujwalnambiar
Posts: 433
Registered: ‎06-16-2013
My Device: Z10 LE

Re: How to regain access to your BBID

Bookmarking this for future use!, gonna use if anyone in the forums have such BBID issues
--

If my post has helped you, give it a LIKE :smileywink:
New Member
elliotcowley123
Posts: 1
Registered: ‎11-13-2013
My Device: iphone 5

Re: How to regain access to your BBID

i have logged out and forgot password and recovery answer is there any other way of regaining access to this account?

New Member
sivag87
Posts: 2
Registered: ‎11-13-2013
My Device: q5

Re: How to regain access to your BBID

i forgot both my password and recovery answer.....help me out....

New Member
sivag87
Posts: 2
Registered: ‎11-13-2013
My Device: q5

Re: How to regain access to your BBID

lol i too have same issue if you find solution help me too.....tnk u

Hall of Famer II
sdgardne
Posts: 48,790
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: How to regain access to your BBID

Does no one read what is already provided. What post 1 of this thread contains is the full and complete set of methods to resolve these issues. Your questions are already answered there...please read it carefully.

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
courtneykimmins
Posts: 1
Registered: ‎02-26-2014
My Device: blackberry 9320 curve

Re: How to regain access to your BBID

Hello my name is courtney and I need help with my blackberry.
I have forgotten my password and have forgetten my recovery Id and cannot get bbm on because I need blackberry Id. How do I access bbm and fix my blackberry id
Hall of Famer II
sdgardne
Posts: 48,790
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: How to regain access to your BBID


courtneykimmins wrote:
Hello my name is courtney and I need help with my blackberry.
I have forgotten my password and have forgetten my recovery Id and cannot get bbm on because I need blackberry Id. How do I access bbm and fix my blackberry id

Hello Courtney,

 

You do as is already recommended in this thread...scroll up to post 1, read and try what it discusses, and report back with specific results. 99.99999% of all cases are dealt with in post 1 above, including what I surmise from your post, as well as if the automated methods fail and you need human-based support.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code