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Contributor
Posts: 15
Registered: ‎01-15-2012
My Device: Blackberry 9780

I can not log into Blackberry App World

I have been having problem logging into App World on my sister's Blackberry. It used to be mine but I gave it to her.

Whenever I try to access App World, it prompts me to login. I try to login with her details and I get the message saying "Enter the username associated with this device". I tried my blackberry details when I used to use the phone and that did not work either. I know I am using the correct details because when I press "Forgot password?" and enter the security answer, I get an email sent to the address on the device sending me a link to change the password.

I also tried changing the details from the options menu but because I can not login, I don't have access to that page!

I don't know what to do :smileysad:
Hall of Famer II
Posts: 49,715
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.3.1.2267), Playbook (2.1.0.1526)

Re: I can not log into Blackberry App World

Hello,

 

In order to transfer ownership, there is a lot you need to do...refer:

  • KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone

The WIPE process will cleanse the device, and allow the creation of an entirely new BBID for her to use.

 

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Visitor
Posts: 1
Registered: ‎05-19-2013
My Device: Storm2

Re: I can not log into Blackberry App World

i'm having problems accessing my bb messenger its telling me to enter the user name associated with the device but  i forgot the password to that username and because this is a new phone the address is no longer in my message box whatt should i do?

Hall of Famer II
Posts: 49,715
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.3.1.2267), Playbook (2.1.0.1526)

Re: I can not log into Blackberry App World


lenaa wrote:

i'm having problems accessing my bb messenger its telling me to enter the user name associated with the device but  i forgot the password to that username and because this is a new phone the address is no longer in my message box whatt should i do?


 

Hi and Welcome to the Community! Start first with these please:

  • KB28685 How to reset the BlackBerry ID password using the password recovery question
  • KB32111 "The link is no longer valid." is encountered when attempting to reset a BlackBerry ID password
  • KB26361 How to change or reset the BlackBerry ID password
  • KB28111 Unable to reset BlackBerry ID password when using a BlackBerry hosted email address
  • KB28232 BlackBerry ID reset email is not being delivered to the associated mailbox

If you have forgotten your BB ID credentials AND have non-BB access (e.g., Outlook, webmail, etc.) to the email account that is currently configured to your BB ID account, then those instructions should allow you to recover access to your BB ID account.


However, if you do not have access to that email account, then your challenge is much greater, and you have a choice to make depending on your circumstances:

  1. If you have no AppWorld records that you require to retain (e.g., purchase records for apps), then simply abandon the BB ID and create a new one. To do so, however, does require a device WIPE:
    • KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone
  2. But, if you do have AppWorld records that you must keep, then you require human intervention. To receive that, you must ring up your mobile service provider and convince them to escalate your case up to BlackBerry. Further, you must convince BlackBerry to provide you with a solution -- which likely will either be resetting your current BB ID so that you can again access it or having you create a new BBID and they will manually move your purchase records over. Note that I have no idea if they will be willing to do this, but there is no other way that I know of to retain your prior AppWorld purchase records.

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code