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Mariana_G
Posts: 1
Registered: ‎08-01-2013
My Device: Curve
My Carrier: Movistar

I forgot my password and the Answer to the Password Recovery Question

How can I reset my password if I've forgotten the password and also the answer to the password recovery question?

thanks!

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JSanders
Posts: 84,391
Likes: 22,896
Solutions: 5,892
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: I forgot my password and the Answer to the Password Recovery Question

This would be for your BlackBerryID?

 

You have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.

Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.
Good luck.





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New Contributor
Pamelatenge
Posts: 6
Registered: ‎11-20-2013
My Device: curve 9360
My Carrier: MTN

Re: I forgot my password and the Answer to the Password Recovery Question

How do one create the the new account because everything wants the BB Id password and recovery answer that one can't seem to remember
Please use plain text.
JSanders
Posts: 84,391
Likes: 22,896
Solutions: 5,892
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: I forgot my password and the Answer to the Password Recovery Question


Pamelatenge wrote:
How do one create the the new account because everything wants the BB Id password and recovery answer that one can't seem to remember

It was clearly stated in the post above:

 

"--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID"




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.