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smk
New Contributor
smk
Posts: 2
Registered: ‎09-13-2009
My Device: Not Specified

I need to update my password in order to receive my e-mails but cannot find the one sent to me by BB

I received an e-amil indicating that I needed to update my password for my e-mail account that I set up with the BB pearl.  I went into BB setup and into the personal e-mail setup.  I then typed in my username and realized that I forgot my password.  I then clicked on "forgot password" and proceeded to have my password be sent to my e-mail address set up in my BB, but have not received it.  I called my carrier, but they said that they found no problems.  I am trying to figure out where they sent my password.  Can anyone please assist?  Thanks! 
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JSanders
Posts: 85,692
Likes: 23,103
Solutions: 5,951
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: I need to update my password in order to receive my e-mails but cannot find the one sent to me b

Greetings, and welcome to the BlackBerry.com Support Forums.

 

I believe that password is sent to by SMS.




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smk
New Contributor
smk
Posts: 2
Registered: ‎09-13-2009
My Device: Not Specified

Re: I need to update my password in order to receive my e-mails but cannot find the one sent to me b

Thanks, but where can I find SMS?  I am not familiar with some of the technical abbreviations and so forth, so please simplify the terms for me.  Thanks! 
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Guru I
Xandrex
Posts: 18,403
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: I need to update my password in order to receive my e-mails but cannot find the one sent to me b

hello,

if you carrier has sent you your password, you can ask them how to retrieve it.
SMS is the real name for text messenging.



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